Cashfree - Associate Director - Chargeback & Disputes

What You Will Do:

- Manage the risks associated with chargebacks/customer disputes, and build robust and standardized processes to manage and reduce chargeback/disputes across businesses

- Continually optimize and upgrade the chargeback/dispute service system based on rules/requirements of card schemes

- Lead a team of talented individuals running day to day operations and handle escalations, if any

- Monthly review with relevant business heads and other senior stakeholders

- Increase awareness around chargeback and dispute handling mechanisms among internal and external stakeholders

What You Will Need:

- Minimum 8-12 years of relevant experience in managing chargeback and dispute processes

- 5+ years of leading and motivating teams

- Ability to manage multiple complex projects and programs

- Ability to challenge status-quo and think out of the box to improve / automate the ways of working