CashFlo - Manager - Customer Success - Payments - Automation

Customer Success Manager - Payments - Automation

Overview :

- We are looking for an experienced Customer Success Manager to oversee the successful delivery and implementation of our projects.

- The Customer Success Manager will work closely with our clients and internal teams to ensure that our projects are delivered on time, within budget, and meet the customer's expectations.

Responsibilities :

- Manage the end-to-end delivery of projects from initiation to closure

- Work closely with clients to understand their requirements, develop project plans, and manage project timelines

- Coordinate with internal teams including sales, support, and engineering to ensure project success

- Ensure that project deliverables are of high quality and meet the customer's requirements

- Identify and manage project risks and issues, and develop mitigation plans as necessary

- Communicate project status, issues, and risks to stakeholders in a timely manner

- Provide post-implementation support and ensure client satisfaction

- Build and maintain strong relationships with clients and key stakeholders.

Requirements :

- Bachelor's degree in a related field

- Proven experience in project delivery or implementation management

- Strong communication and interpersonal skills

- Ability to manage multiple projects simultaneously

- Experience in client-facing roles

- Strong problem-solving skills

- Ability to work in a fast-paced, dynamic environment