CashFlo - Customer Success Manager - IIT/BITS/NIT

Introduction

Cashflo, true to its name, is on a mission to unlock $100+ billion of trapped working capital in the economy by creating India's largest marketplace for invoice discounting to solve the day-to-day cash flow problems faced by businesses. Founded by ex-BCG and ISB / IIM alumni, and backed by SAIF Partners, Cashflo helps democratize access to credit in a fair and transparent manner. Awarded Supply Chain Finance solution of the year in 2019, Cashflo creates a win-win ecosystem for Buyers, suppliers, and financiers through its unique platform model. Cashflo shares its parentage with HCS Ltd., a 25-year-old, highly reputed financial services company has raised over Rs. 15,000 Crores in the market till date, for over 200 corporate clients.

Our leadership team consists of ex-BCG, ISB / IIM alumni with a team of industry veterans serving as the advisory board. We bring to the table deep insights in the SME lending space, based on 100+ years of combined experience in Financial Services. We are a team of passionate problem-solvers and big thinkers and are looking for like-minded people to join our team.

We are looking for someone who loves a challenge, is ambitious, super tenacious and persistent. S/he is a self-starter thrives in a dynamic, small start-up environment, has a knack for understanding customer needs, and loves to get sh- t done! If you check these boxes - we want to talk to you!

The opportunity:

Solve a complex $300+ billion problem at the cutting edge of Fintech innovation, and make a tangible difference to the small business landscape in India

Join a high performance, dynamic and collaborative work environment that throws new challenges on a daily basis

Be part of the core leadership team and be directly responsible for driving the company's success

Take on the role of an all-rounder, learn what it takes to start and grow a venture

Gain exposure to the Fintech space - one of the largest and fastest-growing markets in India and globally

Key Role and Responsibilities:

- Manage end to end supply chains and derive rapid value delivery post-corporate client conversion

- Manage corporate client stakeholders and ensure quick program launch

- Persuade SME clients to adopt the platform and transact on it. Provide necessary training & handholding to clients. Own SME client conversion, transaction volume, and revenue targets

- Use analytical tools to monitor user growth, identify and solve key issues in user adoption

- Manage client queries and concerns, and provide them with required solutions

Additional Role and Responsibilities:

- Work closely with the Founding team on different aspects of the business across Sales, Marketing, Strategy, Operations, and Product design

- Come up with innovative solutions to challenging problems facing the business - large or small

- Over time, become a Guru of the SME Fintech landscape

Skills/ Qualities Required:

- Problem-solving: Ability to get to the root of problems and come up with logical, practical and effective solutions

- A knack for getting the job done - A combination of grit, hustle and problem-solving skills to deliver results

- Strong communication skills: Ability to convey a point of view in a fluent, concise and coherent manner. Good oral and written communication

- Ability to multi-hat and multi-task: Handle multiple work-streams in parallel with a cool head

- Willing and able to rapidly learn new skills and adapt to new roles as and when required by the business

- Willingness to travel to different client locations across India for meetings on a need basis

- Fluent in English and Hindi (expertise in additional languages welcome)

- Oh, and a bit of Excel and Powerpoint swag won't harm!

Preferred qualifications :

- Graduate degree from a Tier 1 institute, with 2-5 years of experience in consulting/customer success/Alliances role

- Experience in managing clients/partners and drive them towards the desired outcome

- Experience in leading initiatives and delivering results

- Experience in a dynamic, fast-paced start-up environment preferred

- Prior exposure to Fintech / Supply Chain Finance / Trade Finance at Financial Institutions a plus

Key details:

Role: Business Manager

Location: Mumbai

Compensation: Negotiable based on candidate profile (structured as Fixed + Variable, ESOPs to be considered on a case to case basis) + Friday evening drinks & good karma points

Date of Joining: ASAP