Cars24.com - Program Manager - Central Sales

Job description

About CARS24 Founded in 2015, CARS24 is a tech-enabled used cars disruptor. It is India's largest platform for buying and selling used cars with presence across 100+ major cities in India. CARS24 is transforming the way India buys and sells cars. Unlike conventional buying & selling methods such as classifieds, our unique business model offers you the best price in the fastest possible time with expert assistance from start to finish. Using advanced Machine Learning and Artificial Intelligence based auctions, we enable our channel partners across the country to participate in auctions for each car, ensuring the best deals for our customers

Qualification: MBA

Experience: 3+ years

Skills required:

- A minimum of 3 years experience in sales

- Excellent interpersonal with written and oral communication

- Must be proficient in English, Hindi

- Experience in E-commerce / Internet or Telecom sales is an advantage

Responsibilities:

- Develop a strategy the team will use to reach the daily/weekly/monthly target.

- Call prospective leads and convert them into a sale. The target for this is as per the KPI and including redFlags.

- Communicate product and process updates to team members clearly.

- Conduct monthly 1 to 1s to understand the teams challenges and increase performance. The same must be documented and acknowledged by the members.

- Manage the flow of day-to-day operations.

- Share reports with the team and management to showcase performance. This is apart from those coming from the MIS team and specific to team performance.

- Coach team members on achieving goals and developing the necessary skills to sell.

- Monitor calls as part of the KPI set and ensure relevant feedback for the executives are shared regularly.

- Skillset mapping/SWOT analysis/RAG analysis of the team to be done regularly.

- Motivate the team.

- Call prospective leads to learn customer needs and propose product/process improvement ideas. This is also a platform to do TNA (Training Need Analysis).

- Liaise with the training team to provide any training that team members need.

In a Nutshell :

- You will be accountable and responsible for achieving assigned targets for telesales

- Team management : Team handling Training and mentoring for team members Interacting with existing and prospective customers Aggressively achieving assigned target for the team Conducting sales calls and closing the leads.

- Continuous follow up with the customers and building & retaining relationships through continuous follow up with customers for their requirements.

- Conducting market review / studies and analyzing competitor"s activities thereby devising strategies to counter them.

- Co- ordination with various functions / departments at various stages of the assigned project (like customer service development, projects, legal, accounts, etc)