Cars24.com - Manager - Quality Refrub

Job description

We are CARS24 And as our name rightly suggests, we deal in everything related to pre-owned automobiles (car & bikes), and we do it 24/7. Now, you might ask, in this sea of car re-sellers, what is it that makes us different?

Well, CARS24 is more than your next-door car re-seller? It is a next-generation e-commerce Platform with an edge. It is the satisfaction we provide our customers that lies at the heart of our business. We take great pride in providing the best experience to all parties involved - with sellers Getting the best value for their car, and buyers getting to choose from a wide assortment of Automobiles. For a company launched in just 2015, CARS24 has scaled rapidly. With a presence in 100 cities and counting, we are growing at more than a 100% rate, year on year. Thats not all - CARS24 provides several other services that benefit our patrons, such as financing and warranty for its consumers. Our success is spearheaded by innovation - the invention of a unique price discovery mechanism of used autos. It includes a state-of-the-art propriety inspection app, an innovative auction format that is firstof-its-kind in the world, and an all-powerful algorithm that matches supply and demand using millions of data points.

What Will be needed :

1. Experience in Managing Elaborate ''Grounds'' Operations (Experience in Car Industry will be a plus)

2. Experience in leading Blue Collar Work Force

3. Data-Driven Approach for Problem Solving

4. Strong Process Orientation

Job Responsibilities:

- City Capacity planning and building required infrastructure to cater the actual demand of the city.

- Developing a strong network of partnered workshops with more expertise and an improved set of services and infrastructure.

- Leading a team of WSMs, TLs and ensuring their training and development programs.

- Responsible for city-level hiring of TLs & WSMs.

- Process alignment to keep a check on City/Team Performance & Quality adherence.

- Ensuring the daily, weekly and monthly delivery and quality targets.

- Develop and deliver city dashboards providing detailed analysis and trends around the processes.

- Working closely with the Senior management on process and capabilities improvement.

- Mentor and guide the ground team to manage operational efficiency on a regular basis.

- Responsible for team morale and engagement.

- Engage with internal and external stakeholders to improve quality of service, cost and TAT.

- Regular monitoring of city performance and their reporting