CarDekho.com - Associate/Senior/Deputy Director - Operations

About US :-

- GirnarSoft, an ISO 9001 certified company, is a business value focused IT company working on offshore products and outsourced software development.

- We have our market Leading Brand - Cardekho- which is ranked as #1 Auto portal in India with the other associated brands - Bikedekho-, - Pricedekho-, - Gaadi.com-, - Collegedekho-, and - Tyredekho- vying to enviously position themselves as well.

- GirnarSoft has raised USD 50 Million with funding led by Hillhouse Capital with participation from Tybourne Capital and Sequoia Capital. Mr. Ratan Tata has also invested in us in his personal capacity. Our growth story has also been endorsed by HDFC bank.

- In the last 7 years Girnarsoft has carved a niche in its business field, and is valued over $300+ Mn Dollars

- We have ambitious growth plans: our vision is to be a Multi-Billion $ company by 2021, and are looking for astute professionals like you to lead us on to our success.

- Girnarsoft is the brainchild of 2 IIT Engineer brothers, Mr. Amit Jain (CEO and Co-Founder) and Mr. Anurag Jain (COO and Co-Founder)

- We are today a strength of 1400: with our determined growth plans our strength will almost double in the next year

- Our management has a string of professionals from IITs, IIMs, XLRI, ISB and so on, with experience in top companies, both MNCs and Indian giants.

Job Description

1. Manage a team of 5 OPS Managers, 5 AMs, 20 TLs

2. Be directly responsible towards fostering the development of team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of the team with the Company through timely & constructive feedback and counselling.

3. Collate, Analyse and Present company performance details as required

4. Review & meet with agents at established intervals (Daily, Weekly, Monthly)

Ensure all team members adhere to the quality monitoring and verification guidelines

5. Successfully complete and impart all product updates to team.

Must have a strong eye for detail and a thorough understanding of client expectations

Meet retention and people management goals.

Key Skills :-

1 Strong leadership skills

2 Demonstrative experience in leading a team

3 Day-to-Day Analysis of Reports

4 Excellent Knowledge of MS-Office Suite

5 Good command over English and Hindi (Verbal & Written)

Good experience in domestic/ International BPO Operations