Role: - Responsible for leading customer service through call center and digital initiative across all products. - Recommend and implement measures that help to optimise the cost of servicing by all means including automation, process re-engineering, migration to digital, etc. - Recommend and implement process to ensure highest standards of service delivery. - Ensure that the short term and long term strategy for the voice and digital channels are implemented including technology innovations. - Liaison with various functional heads within the organization for effective customer delivery. - Delivery of cross sell goals without any adverse impact on the customer service.

Mumbai

Capital First - Head - Voice/Digital Customer Service 

Capital First - Head - Voice/Digital Customer Service  ,Job Description for Capital First - Head - Voice/Digital Customer Service  in Capital First Limited in  Mumbai for (10-15) years of experience. Apply Now!

Job Description for Capital First - Head - Voice/Digital Customer Service  in Capital First Limited in  Mumbai for (10-15) years of experience. Apply Now!