Capita - Training

- Analyze service, specialist, general management and developmental training requirements for assigned business lines, functions and plan trainings;

- Co-opt business lines and/or functions (migration/transition/process teams) in design and development of customized training programs;

- Conduct training programs and facilitate other learning events while assessing, certifying and reporting on learner performance;

- Develop training capability by training trainers as required;

- Undertake resource planning in line with annual training calendar;

- Facilitate periodic T&C audits;

- Oversee training analytics and MI reporting for relevant stakeholders including approach documents and training effectiveness evaluations;

- Periodically co-ordinate with customers (UK client, onshore, offshore) on training updates;

- Co-ordinate with vendors on training support; and

- Coach, guide and support team to achieve individual and team objectives.