Capgemini - Leader - IT Service Delivery - Retail

Job Description:

Delivery Leader

- Expertise in handling multiple large and complex end-to-end delivery engagements ( spanning multiple technology towers)

- Good experience/ knowledge of trends and best practices in the Consumer Products/ Retail and Distribution domain

- Experience as a Retail domain consultant an added advantage

As a Delivery Leader:

- Manages operational and tactical aspects of multiple/ large scale projects.

- Addresses delivery and account escalations - Serves as key participant in team (across shores) meetings and client meetings, as needed.

- Implements engagement review and consistent, measurable quality assurance procedures in accordance with Capgemini structure/ methodologies to ensure on time on budget and on quality successful execution across different engagements, as measured by sector goals and customer satisfaction

- Plans, manages and mitigates risks across engagements across personnel and deliverables.

- Analyzes profitability, revenue, margins and utilization across sector engagements and seeks ways to minimize ADRC and maximize CM/ GOP.

- Works closely with the COE to maximize sector connect and contributions to ongoing bids and account mining activities.

- Possesses a good understanding of our service offerings, technical preferences, and technical direction. Identifies innovation, solution opportunities and capitalizes on "add-on" sales opportunities across projects through active teams connect.

- Effectively communicates relevant project/practice information to superiors and peers.

- Tactfully communicates sensitive information across stakeholders.

- Works in close liaison with sector/ account teams and units - in ensuring customer satisfaction and sector growth