Capgemini - Leader - Infrastructure Operations

Capgemini India is looking for a leader in IT Infrastructure technologies who can work in a global environment.

Pre-Requisites are as follows :

- Manage Infrastructure operations and Lead a Team of L1/L2 resources.

- Support the leadership in business growth and new areas of engagement

- Operationalise governance plans with the relevant stakeholders/business functions

- Measure and report performance e.g.: Operational KPI, Customer SLA, Utilization, URVE

- Prepare Operational dashboard for Monthly M-Review, quarterly business review, H1 & H2

- Monitor and coordinate all active Transitions and guide them from Operations point of view

- Manage business reviews and executive briefings to present to Tower Leads and Executive sponsors and Right Shoring counter parts

- Program manage workshops and Alliance events

- Manage communications and relationships with global/regional stakeholders - both internal and external channels

- Ensure effective communication to drive knowledge sharing across the community

- Ensure high quality of all deliverables relating to the business area

- Provide innovative solutions to increase business performance

- Ensure continuous improvement of processes / activities within the functional area

- Assess, adopt and institutionalize best practices across the group Required Skills

- Operations management preferably a Team of 50+ resources.

- Good understanding of the New technology areas

- Experience in project management/ project management office is desirable

- Excellent problem solving and analytical capabilities

- Attention to details, proactive, ownership and working independently as an individual contributor

- Excellent verbal and written English communication skills

- Good networking and relationship management skills

- Capability to manage dynamic and divergent business requirements from multiple stakeholders

- Understanding of IMOC Framework and Unit costing.

- Ability to assimilate large amount of information in a limited time

- Good Knowledge of MS Office

Please apply in confidence