Capgemini - ITIL Process Consulting Role

Job Responsibilities:

- Executing end to end Process consulting assignments based on ITIL V3 V4 ISO 20000 CMMI SVC models and frameworks following good documentation practices

- Drive process transformation and continuous service improvement programs for various engagements using industry best methods and techniques

- Define Service level KPI measurement framework for various engagements

- Facilitate integration of service management tools with processes and SLA KPIs

- Perform process and SLA KPI s testing on service management tools

- Timely reporting of the status on the assignments to clients and stakeholders

- Conducting ITIL training programs at all levels and active involvement in development and maintenance of training course materials

- Adhere to SOW of consulting framework and processes while delivering any assignment

- Active contribution in Pre sales activities and customer relationship management

- Ensure updates to knowledge repository on the assignment worked delivered.

Primary Skills

- ITIL v3 v4 Expert or at least 2 Intermediate modules certified (Must have)

- ISO IEC 20000 Implementer Lead auditor certified

- Assessment auditing skills

- Knowledge on other related frameworks and standards like ITSM Agile Service Management SIAM.

Secondary Skills

- DevOps Agile ISO 9001 Six Sigma COBIT CMMi SVC etc will be an added advantage.

- Mentoring other Service Management consultants for skills and capabilities development.