Capgemini - ITIL Process Consulting Role (4-9 yrs)
- Executing end to end Process consulting assignments based on ITIL V3 V4 ISO 20000 CMMI SVC models and frameworks following good documentation practices
- Drive process transformation and continuous service improvement programs for various engagements using industry best methods and techniques
- Define Service level KPI measurement framework for various engagements
- Facilitate integration of service management tools with processes and SLA KPIs
- Perform process and SLA KPI s testing on service management tools
- Timely reporting of the status on the assignments to clients and stakeholders
- Conducting ITIL training programs at all levels and active involvement in development and maintenance of training course materials
- Adhere to SOW of consulting framework and processes while delivering any assignment
- Active contribution in Pre sales activities and customer relationship management
- Ensure updates to knowledge repository on the assignment worked delivered.
- ITIL v3 v4 Expert or at least 2 Intermediate modules certified (Must have)
- ISO IEC 20000 Implementer Lead auditor certified
- Assessment auditing skills
- Knowledge on other related frameworks and standards like ITSM Agile Service Management SIAM.
- DevOps Agile ISO 9001 Six Sigma COBIT CMMi SVC etc will be an added advantage.
- Mentoring other Service Management consultants for skills and capabilities development.