Key accountabilities and responsibilities include:
- Delivery management
- Client satisfaction
- Client relationship
- Service Line planning and strategy
- Competitiveness
- Transformation & Industrialised Innovation
- Supporting Growth
- Contract & Process Compliance
- Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related activities.
- Understands what it takes to manage a business and uses the insights to gain better understanding of a client’s need and to position the right CG offerings to bring value to the client.
- Ensure implementation of best practices in the areas of People, Process, Technology and Controls
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