Canara HSBC OBC Life Insurance - Deputy Manager - Digital Strategy & Performance Excellence

The role holder will support in performance improvement & all strategic activities including but not limited to tracking of key deliverables/actionable, data analysis, and preparation of documents for Digital SBU representation across various meetings and discussions with its stakeholders.

The role holder needs to monitor all the actionable across forums & Monthly Business Reviews and track all SBU key strategic initiatives vis-vis market peers

Impact on the Business / Function :

- Keeping track of BU key deliverables in terms of key KPI for each vertical and publishing trends and provide other insights for corrective actions

- Institutionalize digital BU dashboard, run monthly business review sand tracking various parameters & actionable emanating from business reviews at overall BU level

- Preparing Executive Committee meetings & other review decks with market intelligence data & insights on competitors

- Effectively scan through all the MIS & enhancing controls to ensure timely and accurate outputs

- Running detailed analytics on various parameters including industry benchmarking, scenario building, target setting, opex control, etc. for improving performance

Customers / Stakeholders :

- Internal - interact with all functions at various levels

- External - Stakeholder discussion agendas

- Maintain strong relationships across all levels of the Company, Think through customer view and engage in improving customer satisfaction & Net promoter score

- He/she needs to run independently strategic/performance/process improvement projects.

- He/she needs to keep a track of all actionable of the department across the company and running of various reviews monthly

- He/she should be abreast on competitors move and any industry practices happening on Digital space across life insurers/brokers/Web-Aggregators

- He/she should be able to handle departments Opex within approved plan and keep cost of acquisition under control

- He/she should develop & manage dashboards/MIS for monitoring and also run various analysis of multiple data sets for meaningful output