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03/02 Nandita Khanna
Talent Acquisition Consultant at Canara HSBC OBC Life Insurance Co.

Views:469 Applications:116 Rec. Actions:Recruiter Actions:76

Canara HSBC OBC Life Insurance - Assistant Vice President - Product Management - UX Design (8-12 yrs)

Gurgaon/Gurugram Job Code: 793194

Role : User Experience Design

Designation : Senior Manager/AVP

Department/Function : Digital SBU

Career Level: 6

Direct Reporting : Head, Digital SBU

No of Direct Reportees : 1-2

No of indirect Reportees : None

Highest Education : Graduate Experience: 8-12 years

Job Objective :

1. Define the product strategy, scope & roadmap for the Digital insurance platform

2. Research, understand & develop requirements for new products & upgrades, in order to maximise funnel conversion & process efficiencies

3. Drive continuous improvement of internal & external customer experience

4. Be the bridge between Business & Tech teams

5. Plan & manage product development & release

6. Manage budget

Key Responsibility Areas :

Key Result Areas Activities :

1. Impact on the Business / Function - Understand the online Life Insurance ecosystem, business workflows & customer behaviours

- Understand CHOICe processes, systems & current state of product

- Own the platform/product strategy, roadmap, design, architecture, development & release

- Define & deliver to the release calendar for new developments/enhancements/upgrades

- Drive business requirement gathering, analysis, assessment, prioritisation, agreement, documentation & development.

- Drive continuous product improvement to achieve business objectives on funnel conversion, business efficiencies & user experience

- Manage budgets

2. Customers / Stakeholders - Understand & develop user personas, define use cases & draw user journey maps & interaction diagrams

- Identify user pain/improvement areas & solve for them

- Collaborate with Marketing, Call-Centre, Partnerships, Tech Development & Testing, Payments & other relevant teams to understand & define requirements

3. Leadership & Teamwork - Collaborate & coordinate with stakeholder, developer & reporting teams to align on business requirements & release plans

- Ensure seamless communication with all relevant stakeholders

- Provide direction & mentorship to team members

- Liaise with/monitor development & testing teams to adhere to release calendar

4. Operational Effectiveness & Control - Lead reviews with senior management on progress & effectiveness metrics

- Engage for & ensure all requisite approvals

- Prepare & ensure adherence to product & work schedules

- Ensure timely, error-free & within-cost releases & upgrades

- Administer & approve all releases

- Ensure compliance with regulatory, compliance & brand guidelines

- Keep abreast of competitor & industry developments

- Define product benchmarks based on market trends & practices

- Ensure & maintain complete & correct documentation

Key Performance Indicators :

Financial - Adherence to budget

Customer - Improvement in user experience scores

Process - Improvement in funnel (Traffic-Quote-Payment-Login-Issuance) conversions & business process efficiency

Role Context :

- 8-12 years, with 4 years of proven experience as a Product Manager in a FinTech or eCommerce environment

- Knowledge of Product Management best practices, frameworks, development principles, methodologies & processes

- A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.

- Ability to conduct research, & analyze & interpret data

- Ability to iterate designs and solutions efficiently and intelligently.

- Ability to assess business impact of proposed solution

- Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.

- Ability to clearly and effectively communicate design processes, ideas, and solutions to teams.

- Be passionate about resolving user pain points through product improvement.

Women-friendly workplace:

Maternity and Paternity Benefits

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