Campaign Specialist - E Mail Campaign - Marketing

Duties and Responsibilities:

- Building platform related solutions for full service customers. To include: participate in Client meetings, manage Client mailing calendar, asset review, campaign creation, internal UAT, oversee external UAT, change management, manage approval process, reports generation, QA, campaign scheduling, post deployment validation.

- Primary escalation contact for Client issues/questions related to full service email campaigns.

- Ensure overall Client satisfaction through timely and accurate completion of projects.

- Maintain campaign process and program documentation.

- Provide weekly account updates to BSA, Account team and/or Client.

- Attend recurring Account meetings (internal and external)

- Provide back-up support during Vendor outages

- Working knowledge of Client's business, goals/objectives, campaigns and how they use the Eloqua.

- Track Non-deployment activity and providing a monthly report to Campaign Manager and Team Lead.

- Update/create Knowledge Base Articles and Client case studies as necessary.

- Provide input on Campaign Solutions processes and template forms.

Minimum Qualifications:

- Hands-on role that requires an organized team player with 6 - 10 years relevant experience.

- Proven ability to prioritize multiple projects in a deadline driven environment

- Strong interest in interactive marketing is essential

- Outstanding communication, project management skills are a must.

- Experience within the interactive industry is a plus

- English. Fluent reading and writing

- Working knowledge of: Eloqua, Internet, Word, Access, Excel, and HTML

- Knowledge of Internet space/various ESP Clients

- Marketing, Business Admin, Eloqua, MIS, or CS degree preferred

- Ability to communicate effectively with clients.

- Willingness to learn and ability to work

- Motivated to work in a dynamic, results-oriented Internet environment, focused on delivering excellent levels of service to customers.

- Totally customer oriented; willingness to stretch to exceed customer expectations

- Persevering and a positive mental attitude

- Willingness to work on shifts