Who Are We? We deliver powerful learning experiences, through our robust, Live, interactive platform, to school students online, at scale. We're an education startup co-founded by a Computer Science grad from MIT/Harvard and the former CEO of Apple India. We started out as India's first coding Bootcamp for K-12 students and schools, teaching topics like Drone Programming, Android App Development, Game Programming, Full-Stack Web Development to students across the nation. What will you be contributing: - Will own the entire post-sale customer experience and renewals business, with accountability for Revenue, Retention &amp; Parent Happiness (NPS). - Must have past experience with revenue/sales ownership - Past experience in running a service Org (Tracking call center metrics, using ticketing tools like Zendesk to drive resolution of customer escalations with minimal TAT) What we are looking for: A Customer Success Leader is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. - We are looking for a technically savvy Customer Success Leader who possesses a strong drive for results - Duties will include a broad range of tasks such as maintaining ongoing customer relationships and networking. - Implementing success programs, contributing to revenue growth through account mining and portfolio expansion. - Coordinating onboarding of clients and minimizing churn. - Should also be able to provide insights on client-to-business interactions, improve customer experience through product support. - Develop and manage client portfolios. - Sustain business growth and profitability by maximizing value. - Analyze customer data to improve customer experience. - Hold product demonstrations for customers. - Improve onboarding processes. - Evaluate and improve tutorials and other communication infrastructure. - Mediate between clients and the organization. - Handle and resolve customer requests and complaints. - Minimize customer churn. - Aid in product design and product development. You Have: - MBA from a top-tier school, with proven experience in managing large accounts and team handling. - Skills / Traits Needed for Job - Highly organized and able to multi-task. - Self-driven and proactive nature. - Excellent communication and interpersonal skills. - Mentor teams to deliver exceptional results - Quick learner and ability to learn new software/platform - Knowledge of customer success processes. - Experience in document creation. - Patient and active listener. - Passion for service. Why Camp K12? - A fantastic opportunity to be part of a growing start-up, scaling across the globe. - A chance to work with a passionate, driven and fun team and incredible work environment - Fun, Casual and Fast-Paced.

Gurgaon/Gurugram

Camp K12 - Head - Customer Success 

Camp K12 - Head - Customer Success  ,Job Description for Camp K12 - Head - Customer Success  in Camp K12 in  Gurgaon/Gurugram for (8-10) years of experience. Apply Now!

Job Description for Camp K12 - Head - Customer Success  in Camp K12 in  Gurgaon/Gurugram for (8-10) years of experience. Apply Now!