Camomile Healthcare Ventures - General Manager - Operations

General Managers are tasked with strategizing and managing operations of health & wellness centers catering to cancer patients. This is a senior management position and responsibilities would involve long term strategy and policy development, setting targets and communicating business goals.

This position reports to the CEO.

Roles & Responsibilities -

- Responsible for building a culture of continuous improvement in customer experience and operational excellence

- Drive improvements and transformation on key business processes

- Responsible for a high level of patient and stakeholder satisfaction

- To develop process and team to ensure high degree of patient satisfaction centricity

- Develop review implement service excellence standard across department and centers

- Responsible to meet the financial targets at the business level

- Establish and manage partnerships as required by the business

Qualification and Training

- Degree in Business Management or Masters in Business Administration

- Strong leadership qualities

- Excellent communication skills

- Customer orientation

Experience - 14+ years of relevant experience preferably in hospitality/customer experience.

Successful candidate will have demonstrated perseverance, motivation,customer service orientation diligence with attention to detail