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27/05 Priyank
Recruitment at Cambridge University Press

Views:844 Applications:156 Rec. Actions:Recruiter Actions:132

Cambridge University Press - Operations Lead - ELT Business (5-7 yrs)

Delhi Job Code: 824748

Job Purpose:

- To oversee the end to end delivery of Cambridge English Exams in the geography that the job holder is responsible for.

- To ensure that the exams that are administered as per the protocols and norms laid by the Cambridge English Assessments.

- To maintain an excellent rapport with HVOs, PLIs and other exams customers in the assigned geography, thereby ensuring business volume retention for the next year.

- To liase with skilled and semi-skilled manpower including Examiners, Administrators and Invigilators, who will primarily deliver the exams

- To ensure that the Exams billing happens as per the standards to all our business clients.

- To act as the primary face of exams / Controller of Examinations in the Geography mentioned.

Principal Accountability:

- Ensure 100% adherence of Exams delivery as per Specifications

- Planning, recruitment, training and deployment of examiners, Invigilator and Exam Admin for exam delivery

- Coordination with clients for schedule of exam and venue arrangement

- Liaising with sales team for the forecast to plan the staffing and logistics

- Adherence to the timelines for vendor payments

- Tracking and maintaining records of exams delivery, exam materials and invoices

- Business retention

- Business analytics

Knowledge and Experience:

- Must have a minimum of 5 years of experience in Operations, Customer Service or Project Management.

- Must have managed client service with end to end coordination.

Should have sound knowledge of project planning, execution, scheduling and tracking Vendor management and Event Management skills preferable.

- Experience of working in a matrix organization will be an advantage.

- A track record of fueling business growth will be an added advantage

- Sound Business Acumen and problem solving abilities

- Positive thinker and can work on deadlines

- Must possess excellent communication skills, both written and oral.

- Strong data analytical skills especially in tools like PowerBI & MS-Excel

Women-friendly workplace:

Maternity and Paternity Benefits

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