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31/03 Nutan Singh
Assistant Manager - Talent Acquisition at CallHealth Services Pvt Ltd

Views:918 Applications:32 Rec. Actions:Recruiter Actions:2

CallHealth - Process Consultant (12-20 yrs)

Hyderabad Job Code: 206102

Required Qualification: Graduate (any)

Experience: 12 - 15 years in process engineering / process consulting, with at least 5 years of Six Sigma

Implementation Experience:

Required Skills:

High knowledgeable and proficient in tools and standards like:

- ISO 20000 / ITIL

- CMM/CMMI

- PMI based PMBOK

- LEAN / Six Sigma

- Setup and implementation of systems compliant with CMM/CMMI/ISO 9000 standards (ISO 9000 will be given high level of importance)

- Certifications in process improvement projects or methodologies

- Proven capability of handling process quality assurance function and demonstrated experience of ensuring that members of a team adhere to established standards and processes

- High client orientation, strong communication and analytical skills

- Worked closely with CXO-level individuals

- Competent in handling various process modelling tools like VISIO, Bizagi etc., and highly proficient in using process modelling notations

- Exceptional organizational, oral presentation, interpersonal and written communication skills

- Self-motivated, independent, problem solver and creative thinker

- Team player and ability to work in occupationally and educationally varied teams

- Experience of working in a supervisory role is a plus

- Experience of working for healthcare client and IT clients will provide an advantage

Job Description:

Process consultant should take full responsibility of process management which:

- Enables the company with industry best-practice processes across all business divisions and allows the company to delivery highest stakeholder satisfaction

- Ensures process orientation across all roles and across a geographically distributed workforce

- Enables highly defined cross-linkages across all businesses and fosters continuous and seamless exchange of information across the organization

- Enables the company to file for and attain process-related accreditations

- Lead team of process specialists with respect to process modelling

- Work as independent project lead and define project scope, analyze data and complex variables, prepare SIPOCs and identify effective solutions

- Develop implementation plans using appropriate methodologies and tools

- Facilitate cross-functional project teams and communicate the teams' progress to business leadership.

- Identify and escalate areas for risk, concern, change and issue management

- Develop high-detailed value stream maps

- Work with business leadership in implementation of the designed value stream maps

- Document the As-Is and To-Be view of the Organization.

- Lead continuous process improvement using various improvement methodologies, including company's proprietary methodology

- Align process improvement with company's strategic objectives

- Apply Lean Six Sigma approach and methods to analyze root cause issues / pain points / gaps

- Identify a creative solution to the problem

- Prepare detailed business case for suggested improvement along with a cost - benefit analysis

- Work with Audit team during process audits

- Ensure high quality of processes by employing various process quality assurance techniques

- Will coordinate resource requirements:

- Identify and manage resources required for cross-functional and complex projects

- Facilitate discussions on project priorities and resource requirements with various stakeholders

- Be a process champion and aid in ingraining process-thinking in employees through knowledge sharing sessions

- Stays updated with latest trends in the process management.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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