CallHealth - Process Consultant

Required Qualification: Graduate (any)

Experience: 12 - 15 years in process engineering / process consulting, with at least 5 years of Six Sigma

Implementation Experience:

Required Skills:

High knowledgeable and proficient in tools and standards like:

- ISO 20000 / ITIL

- CMM/CMMI

- PMI based PMBOK

- LEAN / Six Sigma

- Setup and implementation of systems compliant with CMM/CMMI/ISO 9000 standards (ISO 9000 will be given high level of importance)

- Certifications in process improvement projects or methodologies

- Proven capability of handling process quality assurance function and demonstrated experience of ensuring that members of a team adhere to established standards and processes

- High client orientation, strong communication and analytical skills

- Worked closely with CXO-level individuals

- Competent in handling various process modelling tools like VISIO, Bizagi etc., and highly proficient in using process modelling notations

- Exceptional organizational, oral presentation, interpersonal and written communication skills

- Self-motivated, independent, problem solver and creative thinker

- Team player and ability to work in occupationally and educationally varied teams

- Experience of working in a supervisory role is a plus

- Experience of working for healthcare client and IT clients will provide an advantage

Job Description:

Process consultant should take full responsibility of process management which:

- Enables the company with industry best-practice processes across all business divisions and allows the company to delivery highest stakeholder satisfaction

- Ensures process orientation across all roles and across a geographically distributed workforce

- Enables highly defined cross-linkages across all businesses and fosters continuous and seamless exchange of information across the organization

- Enables the company to file for and attain process-related accreditations

- Lead team of process specialists with respect to process modelling

- Work as independent project lead and define project scope, analyze data and complex variables, prepare SIPOCs and identify effective solutions

- Develop implementation plans using appropriate methodologies and tools

- Facilitate cross-functional project teams and communicate the teams' progress to business leadership.

- Identify and escalate areas for risk, concern, change and issue management

- Develop high-detailed value stream maps

- Work with business leadership in implementation of the designed value stream maps

- Document the As-Is and To-Be view of the Organization.

- Lead continuous process improvement using various improvement methodologies, including company's proprietary methodology

- Align process improvement with company's strategic objectives

- Apply Lean Six Sigma approach and methods to analyze root cause issues / pain points / gaps

- Identify a creative solution to the problem

- Prepare detailed business case for suggested improvement along with a cost - benefit analysis

- Work with Audit team during process audits

- Ensure high quality of processes by employing various process quality assurance techniques

- Will coordinate resource requirements:

- Identify and manage resources required for cross-functional and complex projects

- Facilitate discussions on project priorities and resource requirements with various stakeholders

- Be a process champion and aid in ingraining process-thinking in employees through knowledge sharing sessions

- Stays updated with latest trends in the process management.