CallHealth - Integrator - Field Operations

JD for Integrator-Field Operation

- Develop and drive the execution of the Annual Business Plan for the region

- Periodically review the business performance and take necessary action to improve performance

- Identify new business verticals and service offerings

- Sponsor and find ways to enhance innovation culture and promote IP creation

- Build the Corporate Brand Reputation and protect credibility of the organization within the specific region

- Plan for manpower and resource optimization

- Conduct causal analysis of service delivery bottlenecks and breakdowns

- Advocate CallHealth's vision and values to all officers within the region and foster employee alignment with corporate goals

- Communicate service delivery policies, guidelines and performance SLAs to all ECF(external customer facing) officers within the region

- Streamline and monitor the management of all service orders on a daily basis

- Continually engage with marquee stakeholders - Collaborators & KOL's within the region to create brand advocacy

- Ensure profitability is in sync with organizational goals

- Lead and Manage key projects for driving service improvements

- Collaborate with Marketing to plan marketing campaigns for the region and review the marketing spend

- Help integrate the right franchise partners for ensuring seamless expansion of operations

- Liaise with external government agencies for procuring the required licenses and ensures compliance with statutory guidelines for service delivery

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