CallHealth - Business Analyst

Job Purpose

Liaison with stakeholders from all Business Units, Technology teams and related third parties to understand, define and document software requirements for technology initiatives based on processes, activities, policies, and operational requirements of the organization and recommend technical & process solutions that provides businesses with required IT infrastructure.

Main Accountabilities

- Business model analysis - analyze and ensure business solutions are in harmony with each other at system level.

- Process design - understand and design workflows along with technical requirements to execute business processes

- Systems analysis - conduct and facilitate sessions between different stakeholders to ensure business requirements, business rules, process needs etc. are accommodated/gaps are highlighted, towards designing IT systems for business use.

- Project Management - extend support and play active role in timely completion of project

- Integration and Testing - ensure proper integration with databases, applications. Prepare and test use cases. Ensure Testing & Validation activity is undertaken with the necessary degree of independence while being completed in a collaborative and seamless way with Business Leadership

- Training and Implementation - provide support in development of use cases, training material, participate in implementation, and provide post-implementation support

- Continuous Improvement - Evaluate potential alternative software solutions, including off-the-shelf and open source components, and the system architecture to improve application performance ensuring business requirements

Knowledge, Skills & Experience

1. Required Qualification:

a. Graduate - Computer Science Preferably

b. Masters - Business Administration

2. Experience: Minimum of 5 to 8 years of experience as Business Analyst in IT Companies focusing on web applications and mobile applications development.

3. Required Skills:

a. Experienced in developing functional and non-functional requirements

b. Demonstrate thorough grasp of business processes across various functions

c. Ability to assimilate and correlate disconnected business documentation and articulate their collective relevance to the organization and to high-priority business issues.

d. Ability to work seamlessly with Clients, On-Shore, and Off-shore teams

e. Ability to present ideas, decisions and recommendations that can drive and influence business change

f. Ability to manage multiple activities in a deadline-oriented environment; highly organized and flexible; Ability to develop and meet schedules required

g. Strong research skills with an attention to detail

h. Strong listening, verbal and written communication skills

i. Strong Microsoft Office skills - Excel, Word and Power Point

j. Ability to work independently and jointly in unstructured environments in a self-directed way

k. Ability to take a leadership role on projects and with customers

l. Demonstrated skills in building and maintaining productive working relationships business leadership; Experience working within cross-functional project team to understand business requirements and deliver project documentation

m. Stays updated with latest trends in Technology and Process

n. Develop strong working relationship with cross functional departments and employees