Call Centre Manager - US Voice Process - BPO

Call Centre Manager - BPO Voice Process (US)

Managing the overall operations of Medicare or ACA lead generation.

Role: Call Center Manager

Location: Cochin

Requirements:

- Actively running a BPO of their own or for a large operation

- Not necessarily looking for a "people" person as that can be the Supervisor(s).

- Knows how to get a below $60 CPA

- Has contacts where to buy TCPA-compliant DATA

- Experience with Phone Systems & Dialers

- Understands Call Center Compliance FCC, TCPA, Ethics

- Knows how to put together a lead generation script for Medicare/ACA

- Knows how to train people to become effective lead generators

- Knows how to put together an overall process including QA