- Manage a outbound tele calling set-up in 200+ Seater
- Tele calling strategies and campaign planning
- Ensure Manpower forecasting and planning
- Driving retention in this bucket. Analysing Portfolio and driving through customer offers / telecalling/ sms/ OBD/ Coordination with field
- Identification of key reasons of suspension & coming up with initiatives/ideas to improve them & Conversion/ Customer complaints/ Escalation loyalty and Decrement heavy
- Driving of Long duration packs (Upselling) and top-up through telecalling
- Capacity planning at the outbound call center
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