Call Center Head - Financial Services

Company Profile: Our client is a global Out bond sales company.

Job Location: Mumbai

Experience required - Min 7 to 15 years (from Financial or Service Industry (BPO) only)

Job Responsibility

- Set up in-house tele calling centers for the PAN India outbound call center operations.

- Devised strategies for effective leads management

- Devised customer retention plans for repeat business.

- Devised cross sell plans for the company.

- Manage the P&L of the Telesales channel.

- Strategically implemented online lead generation initiatives through Internet and SMS.

- Initiated incentive/ R&R programs for boosting performance to meet business objectives.

- Maintain strong relationships with partners, and align them towards Business Goals

- Experience in handing big teams in Telesales

- Capable of handling both inbound and outbound call centers.

- Set up the Quality and Training framework for ensuring compliance to processes and manpower training.

- Capable of strategizing and planning for target achievement

Candidates can reach on 9625310814