Byju's - Process Excellence Role - Six Sigma/Master Black Belt/Lean

Process Excellence

Key Responsibilities :

- Six Sigma Master Black Belt/Black Belt with Quality improvement and Lean Deployment background

- Ability to breakdown End to End process to identify automation/improvement opportunities and create an automation/transformation roadmap

- Should have delivered large scale end-end Process Transformation projects for global clients

- Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing digital solutions

- Excellent Communication skills, result-oriented, a self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large-scale transformation projects.

- Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel

- The key responsibilities include driving the Process Transformation roadmap, defining and implementing strategic initiatives to ensure our continued success in the deployment of the Business Excellence practices and Agile Automation

- Drive Business Excellence (BE) value proposition and secure BE involvement in most complex onshore delivery deals

- Clear thought process to lead, guide, and develop a team to provide services to a cluster of clients

- Strategic thinker leading the team

- Lead Business Excellence span across Operating Group / Delivery Region

- Own and deliver the Geo Automation in concert with respective delivery teams.

- Maintain team flexibility and skills to be able to support recovery work as needed.

Requirements :

Qualification : BE/ B. Tech or any Post Graduate / MBA

Industry : ITES / BPO / IT (preferred domain - F&A, BSFI, and Customer Service experience

Work Experience : 4 to 7 years of experience in Process Transformation, Process Automation & operational excellence.