Byju's - Operations Manager

Responsibilities:

- Responsible for the Operations lead of a team and for the delivery of the overall operational metrics.

- Responsible for the development of the operational talent pool by optimising the skills of the existing team, in partnership with our internal recruitment teams to attract the very best external talent, in line with the agreed framework, succession planning will be in place to ensure key roles are filled and individual talent is recognised.

- To have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business and also that they understand the needs of their teams.

- Responsibility and accountability for the operational performance of the team. - The continuous identification implementation of operational best practice through interaction with the wider team.

- Selecting, effectively managing and coaching Operations Managers.

- Execute a well-defined Communication and Engagement model in place to ensure all of their teams understand the performance of our business and also that they understand the needs of their teams.

- Identifying and highlighting further opportunities for services and process improvements

Essential Experience/Skills Extremely strong Call Centre management experience is essential to be a success in this role.

- Ability to demonstrate achievement of results e.g. process improvements, cost savings. -

- Excellent leadership, people management, communication and influencing skills at a senior level. Strong

commercial understanding and previous accountability for profit targets.

- Setting and reviewing Quality performance standards.

- Setting and reviewing of organizational / productivity objectives in line with the commercial contract.

- Responsible for Business Continuity.

- Ability to manage and influence key stakeholders.

Requirements :

- A Master of Business Administration (M.B.A.) in Top College

- Extremely autonomous and trustworthy, capable of taking full ownership.

- Excellent presentation and communication skills, negotiation skills

- Ability to develop and maintain strong relationships

- Target driven

- Strategic thinking

- Thrives in challenging atmosphere

- Problem-solving aptitude.

- Strong Process & System Orientation.

- Very Strong Analytical skills

- Adept at operating workflow & collaboration tools.

- Team Building, Motivation & Management Skills