Busy Infotech - Head - Servicing - Renewals & Upgrade

This position will be responsible for Customer Renewal / Upgrade by managing the complete lifecycle of customers (from onboarding to user activation to renewal/upgrade). Since we have a channel network, you will work with partners across India and ensure that our goals are achieved.

You should be results-driven, and excited about building an incredibly successful servicing engine alongside a fast-growing team

KRA's:

Identify opportunities, build processes, plan & execute for growth of the following :

- Renewal / Upgrade %

- % of Channel Partners Achieving Their Renewal Upgrade Targets

- Cost Per Renewal / Upgrade

- Channel Management & Development

- Build strong relationships with our partners, actively collaborating with their teams to streamline processes and enhance renewal and upsell capabilities

- Training, marketing & sales support for partners & their team

- Harness the power of data to identify actionable insights, proactively address customer churn, and capitalize on missed upsell opportunities

- Hiring, training, daily tracking & performance management of each team member

Skill Sets / Requirements:

- Analytical, process-oriented & data-driven - able to derive insights from data to drive informed decisions

- Strong business acumen with an understanding of customer needs and behavior

- Good people and process management capabilities

Qualification:

- MBA from an institute of repute

Relevant Experience:

- 5 - 8 years in sales, customer retention / upsell