Business Unit Head - Ocean Freight

To lead the Ocean freight operations team and achieve operational excellence, higher productivity and customer satisfaction.

- Achieve - Operational Excellence- and Cost leadership through overall monitoring of the Ocean freight team and ensuring accurate and timely documentation to increase team productivity.

- Execute Ocean freight operation processes within Area Standard and prescribed guidelines.

- Rendering product solutions related to Ocean freight.

- Ensure compliance with the standard area operating processes

- Ensure customer satisfaction and customer retention through effective handling.

- Replies to emails and queries from overseas offices and customers to be done in a timely manner.

- Ensure highest level of data quality by processing the shipment accurately

- Execute carrier policy as per area guidelines.

- Execute local capacity management

- Responsible for adhoc procurement with vendors (Ocean lines)

- Monitor carrier and vendor subcontractor management.

- Communicate and resolve with the customer on exceptions and incidents - Invoice, service Irregularities & Claims Management

- Maintain and cultivate regular contact with customers, vendors.

- Assure proper information flow with department staff on updates, changes, market trends/requirements etc

- Explore new business opportunities from existing customers.

- Ensure proper training, cross functional training of staff to ensure a skilled, dedicated and committed team.

- Ensure that timely job costing is done by the team

- Attend to all internal queries & gross profit estimation

- Meet important customers regularly and develop rapport with them

- Escalation where necessary to District Manager

- Observe and follow special duties

Expertise in the area of Ocean freight product

- Know how of Ocean Freight Operations

- Understanding of PA strategy and products

- Knowledge about markets and competitors

- Knowledge about trends and challenges for the industry

- Understanding of business principles and language, incl. the fundamentals of finance and profitability

- Overall understanding of business processes and inter-dependencies

- Knowledge of business processes

- Knowledge in freight forwarding and logistics