About Company- We are business division of Corporation has been in operation since 1987. We have grown into India's largest and most comprehensive Information Management Company and one of the fastest growing in Asia. Our capabilities span the entire lifecycle of your data with Enterprise Content Management services that includes Business Process Services, Secure Storage Services, Cloud and Data Services and Digital Solutions. This has helped us to serve the growing and evolving Information Management needs of over 3000 customers across India. We deliver these solutions on site and off site in our 28+ Information Management centers across 16 locations in India. We have created a capacity of more than 12 million square feet of storage space and more than 750+ seats of Business Processing centres. Client is Business Process Management Solutions aid organisations to bring about a cultural change through digitisation and automation. The solutions offer tangible benefits when it comes to higher process efficiency, augmented compliance, total transparency, shorter time-to-market, as a result of which, guaranteed customer delight. With strong focus on quality, operational excellence and the need to rapidly adapt to new market demands, our Business Process Services offers innovative, agile and performance-driven services to deliver measurable impact, and increased business value for our clients. Our Robotics Enabled Processes are uniquely positioned to monitor process control at various levels that business users need to swiftly and accurately automate rule-based processes in order to drive efficiency and minimize errors within a comprehensive process control framework. Purpose of the role- The Head - BPS provides leadership, drives the business strategy, revenue growth and manages the P&L for Business Process Services across geographies. Key Accountabilities- - Serve as a key member of the leadership team to drive top line growth and deliver bottom line performance as per the Strategic and Annual Operating Plans. - Drive business growth and expand market share in domestic and international markets. - Create strategies to enhance Customer Experience, drive customer loyalty and retention and ensure all escalations are resolved in a timely and appropriate manner - Create Strategies to Enhance Employee Experience and drive a culture of high performance, learning and engagement. - Drive Operational Excellence through focus on quality, on time delivery and continuous improvement. - Drive digitalization of business processes using cloud, automation, data management, - Drive next generation technology adoption including RPA, BOTS, RPA, AI, ML, social media, and Big Data Analytics - Lead Operations Qualifications & Prior Experience- - MBA from reputed institute - 15+ years' experience in data driven BPO / KPO industry - BPO Back-office experience in managing underwriting/banking processes/FAO - Exposure to Contact Centre Business - 3+ years' experience in managing offshore deliveries for global clients Reporting Relationships- - This position reports to the CEO - Direct Reportees are - Lead Pre-sales and solutions - Lead Quality - Lead Sales Competencies Technical - - Knowledge of F&A process - Knowledge of SCM process - Knowledge of Loan underwriting process - Knowledge of technology trends in BPO / KPO industry including AI, ML, RPA, Analytics - Knowledge of Digital Contact Centres Function- - Analytical thinking (level 5) - Stakeholder management (level 5) - Effective communication (level 5) - Influencing and negotiation skills (level 5) - Project management (level 4) - Planning and organizing (level 4) - Risk management (level 5) Location- This position is based out of Mumbai

Mumbai

Business Unit Head - BPS 

Business Unit Head - BPS  ,Job Description for Business Unit Head - BPS  in HCM Next in  Mumbai for (15-25) years of experience. Apply Now!

Job Description for Business Unit Head - BPS  in HCM Next in  Mumbai for (15-25) years of experience. Apply Now!