Business Quality Manager - Internet/Online

Some of the key result areas include, but not limited to:

- Operational Efficiency & Accuracy Metrics Management using automation and technology.

- Successful delivery on high business impact projects goals.

- People Management (team management and stakeholders)

- Formulate, Implement, Track career path & Individual Development Plans of each team member

- Mentor and guide audit team to manage quality, improve process efficiency and control variance.

BASIC QUALIFICATIONS :

- Graduate degree

- Exposure to working with technology teams and solving operational issues using technology.

- Complex problem solving

- Minimum 4 year's experience and 2 years people management experience

- Has managed critical operational processes, with SLA and metrics responsibility.

- Has a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources.

PREFERRED QUALIFICATIONS

- Exposure to SQL and R

- Lean, Six Sigma or Process Excellence Certification