Business Product Manager - Digital Affinity - Insurance

- Drive execution and performance for the delivery teams and sales journeys

- Understanding the product requirements of the delivery teams and working closely with the technology team to scope, develop, test, and implement the solutions.

- Blend strong working knowledge of the health insurance domain with practical business acumen, operational excellence, and process development with hands-on technical expertise

- Determine, measure and report performance and benchmarking activities assesses against goals (ROI and KPIs) for all relevant metrics for business, including but not limited to user behaviour, sales funnel, portfolio analysis (product mix, issuance, cancellation, and grievances etc.)

- Suggest product innovations to ensure a customer delight - from onboarding to fulfilment and grievance redressal

- Creating, operationalising, and documenting process flows and roadmaps:

- Create and enhance documentation of processes, including but not limited to Process Notes, Calling Scripts for Sales and Servicing teams, SOPs/ Playbooks, FAQs

- Work closely with the Conversion Product Manager, Platform Product Manager, Delivery Teams, and Partnership teams to define productization roadmap

- Create, documents, and iterate processes and roadmaps for delivery teams, including but not limited to Sales-, Post Sales-, Client Servicing, Learning & Development-, Q&A- teams.

REQUIREMENTS

- ROI, business, revenue and metrics oriented mindset

- Data led decision making and ability to analyse complex data

- Strong work ethic complemented by a positive, can-do attitude

- Self-driven, ability to take charge and drive progress without needing constant oversight or direction

- Wireframing and creating prototype will be a plus

- Entrepreneurial stint will be a plus

- Prior experience as a product manager at a consumer internet company, InsurTech or HealthTech preferred but not essential

- Ability to execute efficiently in a fast-paced, fluid start-up environment where change is constant and creativity is a must