Business Operations Manager - Research Projects - IT

Business Operations Manager Research Projects (4-9 years)

Job opportunity for working professionals having at least 4 years of experience in managing research projects, project Management, Digital/Business transformations, process reengineering, product development, and automation. The candidate needs to understand the business and work with team globally as well as internal operations/ functions and provides both tactical and strategic direction on all operational aspects for the sector.

Shift: 12 noon to 9 pm India time

Location: Mumbai (preferred)/ Gurgaon

Principal responsibilities include:

- Creating and managing research project plans including PID (Project Intention Doc)

- Working with the Banking Sector leaders globally to manage resources to ensure appropriate staffing and skill set is assigned to each project.

- Managing the research project lifecycle, i.e., questionnaire development, universe development, data collection during fielding, data processing and report development to ensure that high quality output is produced and delivered on a timely basis

- Leading key planning meetings, status meetings, solutions meeting - providing meeting minutes where applicable

- Working with cross functional teams to resolve project related scheduling and resource issues

- Leading strategic operational initiatives driving efficiency and work with Development team to implement enhancements to apps/ processes

- Identifying relevant third-party data inputs, coordinate its sourcing and implementation into the existing workflow, also including coordination with the IT team

- Assisting in vetting and development efforts for all potential new projects and lead operational aspects of new business initiatives in the Sector

- Point person to the team on most topics, who to go to for what, questions about technology & how they work together, processes, issues, etc.

Secondary Responsibilities:

- Identifying and escalating areas of perceived risk. Formulating solutions and plans to mitigate the risk.

- Providing and documenting detailed root-cause analysis for all delays that result in status downgrade.

- Creating and maintaining a list of metrics which help evaluate the health of the sector.

- Working with Sector Business Managers across regions on global projects.

- Oversee the facility design process and review all requests for new facilities.

- Maintaining project documentation (PID/Project Plans).

- Ensuring the cataloguing and maintenance of review notes using a SharePoint.

- Ensuring organization and preparation of review notes for questionnaire design purposes.

Required Experience:

- Bachelor's Degree required, MBA a plus.

- 5+ years of experience in managing operations in a global setting.

- Ability to drive process efficiency through innovation and business reengineering.

- Strong skills to coordinate with various business, operation and support teams.

- Hands-on with business analysis, product development, data sourcing and management as well as automation.

- Solid communication and presentation skills.

Required Skills

The successful candidate will have to demonstrate the following attributes:

- Rigorous organizer and a ruthless prioritize with ability to communicate and juggle multiple demands

- Excellent stakeholder management and communication skills

- Result and solution driven with strong data orientation

- Strong execution skills

- Ability to map processes and identify automation opportunity areas

- Experience in working on global cross-team projects is a strong plus

What is in it for you?

An opportunity to work with global clientele in a fast-paced environment with a growth oriented & enthusiastic team.

Disclaimer: Crescendo Global is an ISO 9001:2015 certified Leadership Hiring consulting arm of Crescendo Group with expertise in mid to senior level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.