Business Operations Manager/Call Centre Head - Durable Major

Location : Pune ( Handling Pan India ) ( ONLY PUNE CANDIDATE APPLY )

- Lead in project management and support to partners, including in project implementation, and reporting, and monitoring and evaluation.

- Build and maintain effective relationships with Business Partners & Sales Team.

- Contribute to the development of the overall strategy for all Business programme

- Ensure rigorous monitoring, learning and evaluation system across the implementation of the Cos Product & Sales programme.

- Ensure quality implementation of projects / call centre delivery process.

- Ensure compliance with Cos standard operating procedures / guidelines and protocols.

- Update risk matrix and ensure mitigation measures are in place.

- Any other duties as advised by direct HO manager.

Candidate Requirement :

MBA, Currently handling BPO Centre/Franchisee Outlets/Service Centres /Customer Care Centers

Handling large scale team size - minimum 50 nos

" From Pune Location Only " - NO TO RELOCATION CANDIDATE

Company's From - Lifestyle / Telecom / It centres / C.D / C.Electronics / Service Industry

Narayan Iyer ( 98191 47645 )
Pan India Recruiters
Mumbai