Business Manager - Telesales - Internet/Online

Business Manager - Telesales

What the Role involves :

- The role involves winning customers & creating better business value for self, team & company overall. Ability to plan weekly, monthly & monthly business KPI deliverable and drive the same accordingly. Own & succeed End to End business cycle of identified customers from

- Identification till business go-live. Create business prospects by connecting with identified set of customers pools through systematic follow ups. Funnel management with follow Ups with prospects on their conversion journey

- Targets by systematic follow up & time bound closures. Work with internal tools & web portal for easy access & faster conversion

- Engage with clients post sales conversion till their business hosting cycle is completed within right time frames. Build and manage productive, professional relationships with clients using telephonic and/or video conversations. Handling escalated customer complaints & driving fast closures

Critical Skills of a Suitable Candidate :

- Pre - Managerial Experience expected. To manage 2-3 managers in his/her span

- Ability to manage a team of 15-20 Sales Representatives

- Client handling and application of Tele-sales/ Video -Sales techniques

- Good Verbal and written communication

- Team training & buildup

- Ability to work on MS-office suite.