Business Manager - Tele Servicing - eCommerce

Roles and Responsibilities

- The role involves winning customers & creating better business value for self, team & company overall

- Ability to plan weekly, monthly & monthly business KPI deliverable and drive the same accordingly

- Own & succeed End to End business cycle of identified customers from Identification till business go-live

- Create business prospects by connecting with identified set of customers pools through systematic follow ups.

- Funnel management with follow Ups with prospects on their conversion journey

- Targets by systematic follow up & time bound closures

- Work with internal tools & web portal for easy access &faster conversion

- Engage with clients post sales conversion till their business hosting cycle is completed within right time frames

- Build and manage productive, professional relationships with clients using telephonic and/or video conversations.

- Handling escalated customer complaints & driving fast closures

- Key Success factors for an Individual

- Aggressive self-starter who inspires a diverse team

- Hunger to grow and learn

- Positive and enthusiastic attitude

- Customer Orientation

Critical Skills of a Suitable Candidates:

- Pre - Managerial Experience expected. To manage 2- 3managers in his/her span

- Ability to manage a team of 15-20 Sales Representatives

- Client handling and application of Tele-sales/ Video -Sales techniques

-Good Verbal and written communication

- Team training & buildup

- Ability to work on MS-office suite & Good presentation Skills

You Can Apply if you possess:

- 80%+ marks in 10th and 12th

- MBA with 1-5 years of experience in Sales / Servicing / Retention.

- Preference for candidates with Team handling experience of 10+individuals (at-least 1yr+ experience)