Business Manager - Tele Sales & Servicing

Join Our Team at IndiaMART!

Are you a passionate and results-driven individual with experience in sales and client servicing? India's largest online B2B marketplace, is looking for dynamic professionals like you to join our team as a Business Manager in the Tele-Monthly Sales and Servicing department.

Position: Business Manager

Department: Tele-Monthly Sales and Servicing

Location: Noida

Roles and Responsibilities:

- Maximize revenue and achieve business targets through client renewals and upsells.

- Act as a consultant to clients, ensuring high levels of satisfaction through personalized solutions.

- Capture key feedback for client experience improvements through data analysis.

- Lead quality service demonstrations by the team on video meetings.

- Conduct regular team trainings and audits to maintain service quality.

What the Role Offers:

- Opportunity to manage and develop a team of 20+ executives and 3-4 team leads.

- Direct revenue ownership for 3000+ allotted customers.

- Drive best-in-class servicing practices to ensure client satisfaction.

Critical Skills of a Suitable Candidate:

- Excellent team-handling skills.

- Strong verbal and written communication abilities.

- Ability to multitask effectively.

- Effective decision-making abilities.

Qualifications:

- 70%+ marks in 10th and 12th.

- MBA or any equivalent degree from top-tier colleges.

- Minimum 1-2 years of work experience in team handling roles, preferably in client servicing and product selling.