- The position holder will be managing a team of 20-30 individuals
- Accurately plan, forecast and achieve fortnightly, monthly client retention targets in the assigned set of clients
- Build and manage productive, professional relationships with clients
- Hire, Train and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs - Ensure prompt resolution of client complaints
- Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets
- Daily 08-10 meaningful telephone/video calls with clients
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