Business Manager - Tele Sales

Roles and Responsibilities

- Revenue maximization and achievement of business targets by improving client Renewals and Upsells

- Act like a consultant to the clients and ensure high level of client satisfaction through personalized solutions and issue resolutions

- Capturing key process and product feedback for client experience improvements through data analysis and RCAs

- Drive quality service demonstrations by team on video meetings

- Regular team trainings and audits to maintain service quality

Key Success Factors for an individual

- Customer Champion at Heart

- Ability to build rapport with customers instantly

- Self-starter who likes to build deep process & product understanding