Business Manager - Tele Client Servicing & Sales - IIM/MDI/IIFT/FMS/NMIMS/SP Jain/IMT

Title / Designation : Business Manager - 2 Noida 1 Coimbatore/Chennai

Location : Sector - 135, Noida

Department : Tele Client Servicing and Sales

About the company:

Position Description:

The position holder shall be responsible for understanding the customer needs and ensuring high levels of customer servicing to drive client Renewals and Upsells.

Job Summary:

- Acting like a consultant to the clients and ensuring high level of client satisfaction through personalized solutions and issue resolutions

- Revenue maximization and achievement of business targets from clients by improving client Renewals and Upsells

- Taking ownership of teams of more than 20 executives and 3-4 Team Leads to drive client servicing

- Drive high quality service demonstrations to clients by team on video meetings

- Capturing key insights on client experience improvements through data analysis and RCAs to provide feedbacks on process and product improvements

- Implementation of new initiatives in team through direct training and audits

Knowledge:

- The candidate should have experience in client servicing and product selling

- The candidate should preferably have knowledge of selling customer solutions over calls/video meetings

Business Skills:

- Excellent Team-handling skills

- Good communication skills

- Able to multi-task well

- Effective decision-making abilities

- Strong data interpretation skills

Attitude & Behavior:

- Customer Champion at heart

- Ability to build rapport with customers instantly

- Good team motivator

- Passionate and confident

- Self-starter who likes to build deep understanding through process discussions and self-RCAs

Experience:

- MBA or any equivalent degree from Top tier colleges like IIMs, MDI, IIFT, FMS, NMIMS, SP Jain, IMT

- Minimum 1-2 years of work experience

- Candidates experienced in team handling roles would be preferred