Business Manager - Internet/Online

Roles :

- The position holder will be managing a team of 20-30 individuals

- Accurately plan, forecast and achieve fortnightly, monthly client retention targets in the assigned set of clients

- Build and manage productive, professional relationships with clients

- Hire, Train and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs

- Ensure prompt resolution of client complaints

- Assist the field sales team in achieving revenue and client retention targets by systematic follow up & time bound closures

- Daily 08-10 meaningful telephone/video calls with clients

Key Success Factors for an individual :

- Aggressive self-starter who inspires a diverse team

- Hunger to grow and learn

- Positive and enthusiastic attitude

- Customer Orientation

Critical skills of a suitable candidate :

- Client handling and application of Tele-sales techniques

- Quick thinking and problem-solving

- Verbal communication with active listening

- Vision and foresight to create new opportunities for customer

- Team Management & Interpersonal skills

- Data Interpretation & Reports Management