Business Manager - FMCG

- Acting like a consultant to the clients and ensuring high level of client satisfaction through personalized solutions and issue resolutions

- Revenue maximization and achievement of business targets from clients by improving client Renewals and Upsells

- Taking ownership of teams of more than 20 executives and 3-4 Team Leads to drive client servicing

- Drive high quality service demonstrations to clients by team on video meetings

- Capturing key insights on client experience improvements through data analysis and RCAs to provide feedbacks on process and product improvements

- Implementation of new initiatives in team through direct training and audits