Business Manager Job Role : - Supervising, guiding and motivating a various team in Customer Service - Overall responsibility for all business unit that operates from the CS Centre. Handling various LOBs in CS - To provide optimum service experience to the customers in a consistent manner through timely resolution of issues. - Ensure regular training of the team to meet service requirements consistently in an effective manner. - Adherence to service &amp; quality benchmarks, to provide world-class service experience for customers - Strict adherence to process Turn Around times and also adhere to commitments made to the client. - Work closely with the Quality team to provide periodic feedback to Team coaches and Team managers - Meeting Process SLA and ensuring team member and process KRAs are achieved - Data analysis to identify improvement opportunities in the process - Work with the Projects team on the reduction of customer interactions Job Requirements : - Graduate / Postgraduate with min. 10 years in Team handling in the Broking industry. - Should have good communication (verbal &amp; written) &amp; presentation skills. - Should be a self-starter, proactive &amp; target oriented. - Should possess strong networking &amp; relationship building skills - Exposure to Projects and NPS will be advantageous Location : Thane

Maharashtra

Mumbai

Thane

Business Manager - Customer Service - BFSI 

Business Manager - Customer Service - BFSI  ,Job Description for Business Manager - Customer Service - BFSI  in Armour Corporate Services in  Maharashtra Mumbai Thane for (10-15) years of experience. Apply Now!

Job Description for Business Manager - Customer Service - BFSI  in Armour Corporate Services in  Maharashtra Mumbai Thane for (10-15) years of experience. Apply Now!