Business Management Analyst - Markets Management Office - Bank

Job Purpose :

Responsible for supporting the Markets Management Office with general Business Management functions, including :

- Coordination of Management Office owned Governance forums including the Markets Executive Committee agenda, action points, information gathering for specific agenda topics, production of information packs

- Coordination and ownership of Management Information required by the Markets Management Office for business monitoring and key decision making across strategic initiatives, business performance and headcount.

- The role holder will play a key role in developing the Management Office MI function for global consistency and to ensure timely information is produced on a routine and streamlined basis

- Liaison with COO community as a communication point for the Management Office on key initiatives, change programmes, issues and other important business impacts which are critical for the Management Office to both understand and to be positioned to provide support for where necessary.

- Support of the Head of Business Development and Global COO in central Management Office owned and executed initiatives (for example the Front to Back Governance) on an ad hoc basis

- Interaction with key Markets support Functions including Operations, Compliance, Finance and Product Control, and Technology with regards to Management Office governance forums and associated information gathering

- At this stage, it's the "seed capital" that is been deployed to cater to the initial thrust of businesses and its people in Bangalore. The JD reflects the initial expectations from the roles at this stage. As the migration progresses with clear deliverables identified, more details will be added to the JD

Principal Accountabilities :

Key activities and decision making areas Typical KPIs and Targets

Impact on the Business :

- Ensuring consistency and timely completion of governance forum information packs and more broadly Management Office collated MI

- Streamlined Management Office information gathering, production and reporting

- Publishing accurate MIS and management pack

- Effective PLAs for all processes with strong governance and oversight

Customers / Stakeholders :

- Key resources in Markets Management Office in London - including Global Head of Business Development and associated Business Management resources

- Markets COO Community including Regional and Asset Class COOs and associated Business Managers

- Feedback from key Markets stakeholders

- Ability to turn around deliverables with short lead time

- Zero customer escalation

Leadership & Teamwork :

- Responsible for ensuring seamless communication and teamwork between Business Management resources in Onshore locations and counterpart resources in Bangalore

- Builds strong relationships with counterpart resources in Onshore locations

- Effective support within the team and ability to step up

Operational Effectiveness & Control :

- Lead the continuing development, implementation and improvement of the processes, structures, capabilities, capacity and infrastructure needed to deliver Management Office Business Management responsibilities

- Establish and maintain a robust and efficient control environment across the Markets Management Office. together with early identification and effective resolution or escalation of issues that arise

- Lead the development, implementation and maintenance of management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels

- Proactively identify and mitigate control gaps

- Process improvement initiatives

Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities) :

- First offshoring of Markets Front Office roles so strong support and guidance will be required for the business

- A rapidly changing regulatory environment with extensive impacts on the Markets businesses

- A high risk and sensitive set of functions potentially to be offshored so it is critical there is no negative business or client impact

- Increasing focus on business continuity delivery

- Availability of appropriate resources and conflicting priorities across the business

Role Context (The environment and operating conditions of the role including the extent of guidance and authority) :

By the end of 2015 the GBM footprint across the GSCs will be over 7000 FTE across 7 centres and 6 countries. The Service Centres will be supporting all business lines within GBM including Markets, HSS and Banking. Within the GBM Service Centre responsibility is also some of the global functions support for the businesses including for example Wholesale and Traded Risk.

The Markets Front Office roles ned to be integrated in to the wider GBM Service Centre structure whilst ensuring appropriate segregation with an effective support structure both within Markets as well as the wider GBM and HOST structures.

Core Capabilities :

Achieving Excellence :

- Focuses on driving results, even under pressure, through personal drive and perseverance and by encouraging collaboration, creating clarity and building stakeholder commitment

- Develops the infrastructure and capabilities needed to enable operational effectiveness and the delivery of the desired results and ensures that decision making is delegated to the most appropriate people

Customer / Stakeholder Focus :

Leads a Customer / Stakeholder-Centred Culture :

- Champions the development and delivery of initiatives to deliver outstanding customer service and improve customer / stakeholder advocacy

- Proactively leads research into external markets and competitors to identify and share ways to differentiate and deliver value to our customers / stakeholders in line with HSBC strategy

- Promotes the most appropriate and sustainable solution for our customers even when this may not be the most profitable short term solution for HSBC

- Deepens customer / stakeholder insight by gathering information from many sources and uses it to shape HSBC's approach to our customers / stakeholders

Driving Sustainable Growth :

- Ensures that customer propositions or business improvement programmes demonstrate clear, measurable, worthwhile benefits over the short, medium and long-term and identifies the full range of implications on the future success of the business

- Leads and facilitates change, understanding and applying change methodologies to communicate about, prepare for and implement change successfully

Emphasises the importance and value of taking a cross-business or international view when developing business management practises

Managing Risk Responsibly :

- Ensures risk policies and governance frameworks are appropriately implemented in their part of the business

- Communicates changes in policy and governance and reinforces risk processes in the way their team work

- Establishes and maintains an environment where risk is routinely anticipated, acknowledged, identified, quantified and acted upon in a timely and efficient way

- Promotes the use of risk management processes and ideas to enable their team to manage risk ethically across regions and business areas and enable their teams to do business safely in accordance with corporate sustainability policies

Management of Risk :

- The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviors that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators.

- The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the - Three Lines of Defence . The jobholder should ensure they understand their position within the Three Lines of Defense, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.

Knowledge & Experience / Qualifications (For the role - not the role holder. Minimum requirements of the role.) :

- Overall experience of 3-7 years in investment banking industry

- Experience in migrating functions will be an asset

- Analytical Skills - proven interpretation and utilization of management information

- Ability to distill complex and varied data into information; good process analysis and problem solving skills

- Advanced level of MS Excel and PowerPoint skills

- Attention to detail and ability to ensure that information is captured in a timely manner

- Excellent written, verbal & presentation communication skills

- The ability to quickly understand customer requirements and concerns and deliver a quality result to them

- Proven ability to prioritise workload effectively in line with business priorities

- Willingness to own work and problems and see through to completion and to use own initiative to resolve issues

- Strong interpersonal skills, coupled with the ability to succeed within a matrix management structure and build and maintain global team relationships

- Able to work independently, proactively and under pressure against multiple deadlines

- Evidence of delivery in a similar role within a global organization would be an added advantage

- Exp required 4 to 6 years. Qualification - Post Graduation or MBA with experience of Banking industry will be preferred.