Business Intelligence Role

Client Focus

- Run regular governance with all service Clients to understand their satisfaction level, as well as future service needs.

- Drive service enhancement, as well as service improvement for Clients, solve escalations.

- Work with the team to define the most user-friendly and viable way to present information to our clients and tailor reporting outcomes as required

- Responsible for resolution on reporting accuracy and timeliness

- Manage ad-hoc and new report development

- Support and develop the Business Intelligence team to provide efficient and flexible Business Intelligence service to the AMS Clients and Stakeholder. Monitor AMS business growth and changing business needs and proactively adapt BI service offering. Provide advice and guidance to internal and external stakeholders in terms of the feasibility of reporting service.

- Ensure proper cooperation within BI & Tech function to assure the best service is delivered to Clients and Stakeholders.

Team

- Set clear performance objectives, run regular 1:1 reviews and manage people development within existing roles and towards their future roles. Manage talent and underperformers.

- Manage team engagement and motivation, drive actions against key reasons for attrition.

- Drive actions towards focus areas indicated by employee satisfaction survey. Help those working in BI team to understand how to use the recruitment technology to its full capacity. Ensure all parties understand the importance of data integrity and workflow within the recruitment technology.

- Develop process to ensure updates to best practice and ways of working are clearly communicated to all internal parties and documented.

- Run regular team meetings to assure the communication flow, cascade of company

updates, function strategic updates, sharing of feedback and updates, discussion on team essential topics.

Financial & Operational Excellence

- Manage a Business Intelligence team to carry out analysis on data to provide trends analysis on information including but not limited to: recruitment activity, financial/ spend data, sourcing channels and usage of technology.

- Assure reporting service is delivered to Clients within agreed scope, on time, within expected quality and compliance requirements. Manage changes to scope.

- Secure operations continuity from people, process and technology perspective. Manage allocated office space and equipment.

- Run operational governance and manage operational risks. Report on service performance to Function and Centre Management, as well as act as point of contact for them.

- Manage operations growth, as needed, as well as drive continuous improvement and productivity increase. Drive resources utilization calculations and proper use of any spare capacity.

- Lead various projects which may include the implementation of BI solutions for new Clients, implementation of new BI tools and development of new BI service model within AMS.

- Receive into the operations the output of various technology and business intelligence projects that translate into the need of regular operational BI service.

- Manage service & resources re-charge processes. Assure tracking of all relevant financial data.

Other:

- Clear and stable career path and work environment supporting work-life balance,

- Professional training program and possibility to use innovative recruitment technology,

- Opportunity to get engaged in additional initiatives including Employer Branding,

- Corporate Social Responsibilities and Social Fund events or become an Internal Trainer,

- Private medical care, life insurance, additional day off, language classes, multisport card and other benefits