Business Head - Online Learning

Key Responsibilities :

General Management and Operational Leadership:

- Own, manage and grow the India P&L by building strong business operations and setting specific, measurable, challenging yet achievable strategic plans, priorities, goals and objectives to consistently exceed business growth and profitability objectives

- Maintain oversight of the business plan, financial performance, risk factors and growth opportunities

- Utilize a data driven approach to manage daily/weekly/monthly/quarterly/annual performance metrics and effectively prioritize to meet business goals

- Work closely with functional leadership (Sales, Marketing, Retention, Finance, Academics, Partnerships) to establish and manage key company objectives

- Collaborate within the company to prioritize, facilitate and direct the use of resources

Scale a New Product Category in a Nascent Market:

- Manage and drive the focus on scaling the business in an emerging and rapidly evolving market landscape

- Contribute cross functionally to increase brand reach and expand the student base via an efficient and effective go-to-market organization (consisting of performance marketing, brand marketing and sales)

- Empower and lead the team to adapt in the volatile market and effectively compete against other market participants, including established players and new entrants

- Oversee all enrolment and retention processes to execute on KPIs and grow student enrolment and persistence via high-performing contact center (sales and customer support)

- Ensure all services align with the requirements of regulators and delivery partners, including universities

People Manager:

- Manage and scale a great team: by recruiting, selecting, training, assigning, monitoring, coaching and appraising individual roles; determining and setting the overall organizational structure

- Coordinate with Finance to plan and review compensation, including variable compensation, amongst both teams and individuals

Candidate Requirements

- 12+ years of experience in general management, operations, P&L ownership, consumer marketing and sales and technology

- Established leader with experience working in a growth company and proven ability to scale a digital business

- Strong knowledge and expertise of the E-Commerce/B2C/Ed-tech sectors (Ed-tech not a must)

- Proven track record to manage and scale a contact center based revenue organization with a deep understanding of consumer buying, lead management & CRM

- Bachelor's degree required, Master's /MBA from top-tier universities/institutes preferred (relevant experience is more important)