Business Head - New Service line

Our client is a pioneer in the Internet Economy of India

The role works with leadership as P&L head for a new Service line

This is a national role with both B2B and B2C elements

Key Result Areas :

- Managing the contact centre responsible for lead generation

- Managing a national fulfilment team with city managers

- Responsible for P&L for the business unit

- Expected to give ideas to product team and automation team to increase productivity

Essentials :

- Contact centre/ Call centre experience is essential

- Process Mapping - and automation experience

- Anchored Complex multi- state operations

- Anchored B2B Clients as well as B2C clients

- Role is based in Bangalore - will require in office presence

- 12 years + experience with P&L management at country level essential