Business Head - Managed Services - ATM - Logistics

Business Head-Managed Services (ATM)

Responsible for leading the Managed Services business strategically, setting and achieving business targets and managing the overall growth and performance

Key Responsibilities :

STRATEGIC

- Set strategic direction of Managed Services business; establish long and short term goals in consultation with CEO

- Develop implementation and change management plan for adherence to strategic direction in cost management, goal setting, employee relations, customer satisfaction and risk management

- Prepare annual business plans and operational budgets through internal and competitive benchmarking analysis

- Design policies and operating procedures for the Managed Services business

- Develop and deliver business strategy (including Revenues, EBITDA) and build capabilities for the business

- Identify potential joint venture partners / collaboration partners / strategic alliances as required

- Lead the business into new markets, geographies, service lines as per the strategic plan

- Increase the market share and market perception of the Managed Services business

- Lead the business onto envisioned high-growth path and revenue share

- Enhance strategic collaboration across service lines, such as for clients, shared assets /costs etc. in consultation with Country Head - Cash Management and CEO

- Acquire new customers and increase wallet share from existing customers to increase profitability and market reach

- Represent the business with external stakeholders (public forums, customers, investors etc.) to manage and enhance the Writer brand and market positioning; participate in industry forums, conferences and seminars and represent the organization.

- Scan market and implement best and innovative practices for Managed Services business

- Ensure effective audit and risk management across locations to contain risk-based losses and improve customer trust

- Build, develop and retain the manpower aligned to the future requirements

- Ensure focus cascading of organizational objectives into individual objectives and review performance against the same

- Create a culture of ownership, respect, accountability, and understanding of business priorities across the organization

QUALIFICATION :

Graduation - Any specialization

Post Graduation in management

EXPERIENCE :

- 15+ years of experience

- 5+ years of relevant experience in leadership role in retail / logistics / cash management etc. equivalent to managing a multiple states, zones

- Knowledge of MSP/CRA industry

- Knowledge of RBI/statutory guidelines