Business Head - IT/Telecom

Business Planning & Enhancement

- Define and execute the regional level strategy across segments in Business (namely Strategic, Major, Government and Emerging Business)

- Leverage synergies amongst the range of businesses to increase width and depth of Account penetration, i.e., improving the Account/ Product Penetration Index

- Build strong inter-functional coordination and monitoring systems, to maximize flow-through from order to execution, leading to higher gains for the organization

Revenue Maximization

- Own P&L for the Circle - Across Segments and LoBs (Data/ Voice/ FL/ etc)

- Plan and cascade revenue targets along-with relevant stakeholders at center accordingly

- Ensure revenue maximization for and partners (Channel Partners, SIs etc) by enhancing efficiency in systems and processes

- Driving practices to reduce bad-debts and enhance the Implemented Revenue

Enhance customer experience and delight

- Define customer impacting KPIs, review and monitor processes and continuously improve customer support processes and manage the customer retention through churn control and effective rate control

- Drive maximum participation in Business reviews at client end, by the relevant stakeholders from different functions

Capability Building & Team Development

- Groom a strong, empowered team, which drives business with self-initiative and provides bench strength to the organization

- Enhance business capability by driving relevant functional and behavioral learning agendas in the region