Business Head - Enterprise Business

To manage and drive the revenues of the Enterprise division in order to attain market leadership in the region, through growth, in terms of revenues, market share and profit, whilst complying with agreed budget, timescales and agreed policy guidelines as also with all regulatory norms

Key accountabilities and decision ownership -

Strategic

- Develop and plan sales & marketing strategies to grow revenues, improve coverage, better penetration and enhance competitive position

- Customer engagement strategies to drive loyalty and retention, control churn

Operational

- Responsible for the revenue of the business services division for the circle

- Increase the subscriber base through acquisition in new accounts, as well as a deeper penetration in existing accounts

- Set goals and targets for the Sales, Pre-sales, Support and Marketing heads and monitor the performance of the team

- Responsible for all customer communication in the circle for the enterprise group

- Responsible for designing and implementing thematic campaigns to drive business imperatives

- Interface with other functions like Finance, IT, Customer Support, Product, etc., as required for smooth functioning.

Developmental

- Training & coaching of team

Key Role Requirements

- Sound understanding of B 2 B fundamentals

Ability to drive B 2 B concepts like Pipeline Building, Funnel Management, Lead Nurturing etc

Strong understanding of the business drivers for various segments is preferred

- Ability to connect at CXO levels and exhibit deal making capability

- Value proposition development for customers and stakeholders

- Have a Solution / Consultant mindset Impacting customer's business

- Techno Commercial ability

- Strong Customer Service orientation - driving service management as a key differentiator

- Formulation and delivery of an end to end strategic plan for a market segment

Core competencies, knowledge and experience

- Strategic Capability

- Networking ability

- Corporate Sales & Marketing Experience required

- Leading cross functional teams